THAPA, T. B. Total Quality Management in Education. Academic Voices: A Multidisciplinary Journal, [S. l.], v. 1, p. 80–83, 2011. DOI: 10.3126/av.v1i0.5314. Disponível em: https://www.nepjol.info/index.php/AV/article/view/5314. Acesso em: 25 apr. 2024.