BHATTA, K. P. Customer Behavior and Preferences: A Survey Report. Banking Journal, [S. l.], v. 1, n. 1, p. 63–74, 2011. DOI: 10.3126/bj.v1i1.5145. Disponível em: https://www.nepjol.info/index.php/BJ/article/view/5145. Acesso em: 5 may. 2024.