BECK, J.; DANILENKO, M.; SPERBER, L.; WIERSMA, B.; EGGER, R. Connecting Big Data and Service Quality Evaluation – Developing a Service Quality Map of the Austrian Hospitality Industry through the Application of Big Data. The Gaze: Journal of Tourism and Hospitality, [S. l.], v. 8, p. 40–54, 2017. DOI: 10.3126/gaze.v8i0.17831. Disponível em: https://www.nepjol.info/index.php/GAZE/article/view/17831. Acesso em: 3 may. 2024.