THAPA, P. An Analysis of the Implementation of the Factors of Customer Retention by Nepal Telecom. International Journal of Social Sciences and Management, [S. l.], v. 5, n. 3, p. 89–97, 2018. DOI: 10.3126/ijssm.v5i3.20408. Disponível em: https://www.nepjol.info/index.php/IJSSM/article/view/20408. Acesso em: 3 aug. 2021.