KARMACHARYA, B. Impact of Service Quality Dimensions on Customer Satisfaction in Nepalese Financial Institutions based on SERVPERF Model. Journal of Nepalese Business Studies, [S. l.], v. 15, n. 1, p. 11–26, 2022. DOI: 10.3126/jnbs.v15i1.50375. Disponível em: https://www.nepjol.info/index.php/JNBS/article/view/50375. Acesso em: 28 mar. 2024.