UPADHYAY, J. P. Complaints and Procedures of Handling Complaints in Financial Institutions of Nepal. NCC Journal, [S. l.], v. 4, n. 1, p. 85–90, 2019. DOI: 10.3126/nccj.v4i1.24740. Disponível em: https://www.nepjol.info/index.php/NCCJ/article/view/24740. Acesso em: 11 may. 2024.