SHAH, Bijaya Bikram; ARYAL, Mukunda. Integrating Quality Management Practices to Drive Sustainable Competitive Advantage through SERVQUAL Dimensions in the Evolving Hospitality Sector. Apex Journal of Business and Management, [S. l.], v. 4, n. 2, p. 93–106, 2025. Disponível em: https://www.nepjol.info/index.php/ajbm/article/view/84697. Acesso em: 6 dec. 2025.