P, Radha; J, Nirubarani. The Impact of Emotional Intelligence on the Conflict Resolution in Banking Sector. Apex Journal of Business and Management, [S. l.], v. 3, n. 2, p. 131–142, 2024. Disponível em: https://www.nepjol.info/index.php/ajbm/article/view/70311. Acesso em: 6 dec. 2025.