S. S. Ojha, “Analyzing the Relationship Between Service Quality and Customer Satisfaction in Nepal’s Commercial Banking Sector”, Apex J. Bus. Mgt, vol. 4, no. 2, pp. 9–24, Oct. 2025, Accessed: Jul. 18, 2026. [Online]. Available: https://www.nepjol.info/index.php/ajbm/article/view/84689