TY - JOUR AU - Mastran, Sanita PY - 2021/09/17 Y2 - 2024/03/29 TI - Opportunities and Challenges of Online Banking in Nepal JF - The Batuk JA - The Batuk VL - 7 IS - 2 SE - Part I: Management Science DO - 10.3126/batuk.v7i2.39498 UR - https://www.nepjol.info/index.php/batuk/article/view/39498 SP - 37-51 AB - <p>This descriptive study aims at exploring the challenges and opportunities of e-banking in the Nepalese banking sector. The required data are collected from bank employees by applying a self administered questionnaire, semi-structured interviews and the desktop research. The findings demonstrate that banks expand to e-banking services in order to remain competitive, to update themselves with new technological developments and to minimize transaction cost and to facilitate customers. The major challenges faced the e-banking customers are non-familiarity with advanced technology, internet connection problems, problems regarding security and privacy. These challenges have a negative influence on the adoption of e-banking services by customers in Nepal. To overcome the challenges, Nepalese banking industry should invest on adopting the most secured and trustworthy e-banking system and educating customers on the use and importance of e-banking regularly.</p> ER -