THAPA, Makshindra. SERVQUAL Gap Analysis of Nepalese Commercial Banks. The Batuk, [S. l.], v. 6, n. 2, p. 42–52, 2020. DOI: 10.3126/batuk.v6i2.34492. Disponível em: https://www.nepjol.info/index.php/batuk/article/view/34492. Acesso em: 7 dec. 2025.