THAPA, M. Service Quality Status and Customer Satisfaction in Commercial Banking Sector of Nepal. The Batuk, [S. l.], v. 6, n. 1, p. 28–41, 2020. DOI: 10.3126/batuk.v6i1.32634. Disponível em: https://www.nepjol.info/index.php/batuk/article/view/32634. Acesso em: 16 apr. 2024.