PUN, L. B. Assessing Service Quality using SERVQUAL Model: Comparison of Public-Private Hospitals. Butwal Campus Journal, [S. l.], v. 4, n. 1-2, p. 13–24, 2021. DOI: 10.3126/bcj.v4i1-2.44981. Disponível em: https://www.nepjol.info/index.php/bcj/article/view/44981. Acesso em: 5 feb. 2023.