JOSHI, C. Measuring the Relationship between Service Quality, Customer Satisfaction and Customer Loyalty in the Banking Sector of Nepal. Contemporary Research: An Interdisciplinary Academic Journal, [S. l.], v. 6, n. 2, p. 52–71, 2023. DOI: 10.3126/craiaj.v6i2.60248. Disponível em: https://www.nepjol.info/index.php/craiaj/article/view/60248. Acesso em: 16 may. 2024.