AALAM, Md. Prawez; SIDDIQUE, Majibur Rahman; KUNWAR, Ramesh. Impact of digital complaint management system on banking customer satisfaction: Evidence from Kathmandu valley, Nepal. Economic Review of Nepal, [S. l.], v. 8, n. 2, p. 93–107, 2025. DOI: 10.3126/ern.v8i2.88190. Disponível em: https://www.nepjol.info/index.php/ern/article/view/88190. Acesso em: 28 dec. 2025.