Understanding Employee Grievances

A Perspective from the Hotel Industry

Abstract

The perceptions of employees towards grievance handling, the grievances present among employees, the grievance handling practices, and the main causes of employee grievances in the hotel industry of Nepal. The research employed a cross-sectional time horizon and descriptive research methodology, collecting data through questionnaires. Demographic information revealed that a majority of respondents were young adults below the age of 25. Employee grievances primarily revolved around unmanageable work pressure, lack of facilities, recognition, and teamwork, indicating areas for improvement in organizational practices. Improper management was identified as a significant factor leading to a bad reputation, reduced morale and performance, and higher turnover rates. Management practices that satisfy employees include protecting personal information, responding to inquiries and complaints, and training staff effectively. The study emphasizes the importance of effective grievance communication for good management. The findings suggest the necessity of transparent grievance handling procedures, investment in employee training and development, and promotion of a supportive work environment to address grievances effectively and enhance organizational outcomes in the hotel industry of Nepal.