K.C. , Govinda. Impact of Perceived Service Quality on Customer Loyalty in Restaurant Industry of Birendranagar, Surkhet: Mediating Role of Customer Satisfaction and Word-of-Mouth . Journal of Entrepreneurship & Management Studies, [S. l.], v. 2, n. 1, p. 24–38, 2025. DOI: 10.3126/jems2.v2i1.90270. Disponível em: https://www.nepjol.info/index.php/jems2/article/view/90270. Acesso em: 1 feb. 2026.