ADHIKARI, S. R. Determinants of Service Behavior of Customer Contact Personnel in Local Authority. KIC International Journal of Social Science and Management, [S. l.], v. 1, n. 1, p. 1–12, 2022. DOI: 10.3126/kicijssm.v1i1.50659. Disponível em: https://www.nepjol.info/index.php/kicijssm/article/view/50659. Acesso em: 26 feb. 2024.