LAMICHHANE, Pitambar. Service Quality on Customer Satisfaction in Nepalese Commercial Banks. Management Dynamics, [S. l.], v. 21, n. 1, p. 97–106, 2018. DOI: 10.3126/md.v21i1.27052. Disponível em: https://www.nepjol.info/index.php/md/article/view/27052. Acesso em: 7 dec. 2025.