SHRESTHA, Purna Man. Impact of Service Quality on Customer Satisfaction and Loyalty. Management Dynamics, [S. l.], v. 24, n. 2, p. 71–80, 2021. DOI: 10.3126/md.v24i2.50041. Disponível em: https://www.nepjol.info/index.php/md/article/view/50041. Acesso em: 19 jan. 2025.