JOSHI, Bhupendra. Impact of Chatbot on Customer Loyalty in Nepalese Organization. Nepalese Journal of Business, [S. l.], v. 11, n. 3, p. 114–130, 2024. DOI: 10.3126/njb.v11i3.79293. Disponível em: https://www.nepjol.info/index.php/njb2/article/view/79293. Acesso em: 8 dec. 2025.