TIMALSINA, Ritu. Customer Satisfaction and Profitability: A Case of Nepalese Commercial Banks. Nepalese Journal of Management, [S. l.], v. 11, n. 3, p. 68–81, 2024. DOI: 10.3126/njm.v11i3.79605. Disponível em: https://www.nepjol.info/index.php/njm/article/view/79605. Acesso em: 8 dec. 2025.