BIST, Sagar Bahadur. Service quality, customer satisfaction and loyalty in automobile repair services in Kathmandu. Nepalese Journal of Management, [S. l.], v. 11, n. 3, p. 115–130, 2024. DOI: 10.3126/njm.v11i3.79612. Disponível em: https://www.nepjol.info/index.php/njm/article/view/79612. Acesso em: 8 dec. 2025.