BHATTARAI, Yunish. Effect of Trust, Privacy, Service Quality and Customer Satisfaction on the Success of Electronic Customer Relationship Management (E-CRM) Systems in Nepalese Insurance Sector . Nepalese Journal of Management, [S. l.], v. 12, n. 4, p. 128–137, 2025. DOI: 10.3126/njm.v12i4.92422. Disponível em: https://www.nepjol.info/index.php/njm/article/view/92422. Acesso em: 3 apr. 2026.