Bhattarai Y. Effect of Trust, Privacy, Service Quality and Customer Satisfaction on the Success of Electronic Customer Relationship Management (E-CRM) Systems in Nepalese Insurance Sector . Nep. J. Mgt. [Internet]. 2025 Oct. 1 [cited 2026 Apr. 3];12(4):128-37. Available from: https://www.nepjol.info/index.php/njm/article/view/92422