SHAH, Bijaya Bikram. From Traditional TQM to AI-Based Quality Management: A Multiple Mediation Model of Digital Process Control and Service Performance . Nepalese Journal of Management and Technology, [S. l.], v. 3, n. 2, p. 88–109, 2025. DOI: 10.3126/njmt.v3i2.92336. Disponível em: https://www.nepjol.info/index.php/njmt/article/view/92336. Acesso em: 3 apr. 2026.