MAHARJAN, Karina; RAYA, Rajendra. An Empirical Study: Understanding The Influence of Responsiveness, Reliability, And Assurance On Customer Satisfaction In Online Banking Services. People’s Journal of Management, [S. l.], v. 12, n. 1, p. 17–35, 2024. DOI: 10.3126/pjm.v12i1.68385. Disponível em: https://www.nepjol.info/index.php/pjm/article/view/68385. Acesso em: 8 dec. 2025.