KARTHIKEYAN, S. Factorial Study of Consumer Satisfaction Scale on Indian Telecom Services. PYC Nepal Journal of Management, [S. l.], v. 4, n. 1, p. 34–38, 2011. DOI: 10.3126/pycnjm.v4i1.81473. Disponível em: https://www.nepjol.info/index.php/pycnjm/article/view/81473. Acesso em: 8 dec. 2025.