MISHRA, U. Impact of Service Quality Dimensions on Customer Satisfaction in Commercial Bank. Rupantaran: A Multidisciplinary Journal, [S. l.], v. 4, n. 1, p. 189–198, 2020. DOI: 10.3126/rupantaran.v4i1.34216. Disponível em: https://www.nepjol.info/index.php/rupantaran/article/view/34216. Acesso em: 27 apr. 2024.