Assessment of Patient Satisfaction Towards Ophthalmology Services in a Tertiary Care Hospital: A Cross-sectional Study

Authors

  • Ram Shrestha Department of Ophthalmology, Shree Birendra Hospital, Nepalese Army Institute of Health Sciences, Bhandarkhal, Swoyambhu, Kathmandu, Nepal
  • Sagar Rajkarnikar Department of Ophthalmology, Shree Birendra Hospital, Nepalese Army Institute of Health Sciences, Bhandarkhal, Swoyambhu, Kathmandu, Nepal
  • Kamala Thapa Department of Ophthalmology, Shree Birendra Hospital, Nepalese Army Institute of Health Sciences, Bhandarkhal, Swoyambhu, Kathmandu, Nepal
  • Roshija Khanal Rijal Department of Ophthalmology, Shreekrishna Netralaya, Bhairahawa, Nepal
  • Neyaz Kausar Department of Ophthalmology, Nepal Eye Hospital, Tripureshwor, Kathmandu, Nepal
  • Sitaram Khadka Department of Pharmacy, Shree Birendra Hospital, Nepalese Army Institute of Health Sciences,Bhandarkhal, Swoyambhu, Kathmandu, Nepal

DOI:

https://doi.org/10.3126/mjsbh.v22i1.59434

Keywords:

Cross-Sectional Studies, Ophthalmology, Patient Satisfaction, Quality Medical Care

Abstract

Introduction: The quality of medical care directly affects patient satisfaction. The delicate nature of eye care and its potential impact on patients’ well-being necessitates the assessment of patient satisfaction towards ophthalmology services. This study was conducted to evaluate the patient satisfaction towards ophthalmology services.

Methods: A hospital based cross-sectional study was conducted among 384 patients visiting Ophthalmology Department of Shree Birendra Hospital. Descriptive statistics was used to present the demographic details of the participants. Normality of the data was checked by Shapiro-Wilk test.

Results: The response rate of participants was 98.46%. Out of 384 respondents, 214 patients were satisfied with the healthcare they received. The satisfaction level was 55.7% (95% CI: 51.0-60.4).

Conclusions: The patient satisfaction towards ophthalmology services was found satisfactory. However, there are various aspects which need to be improved for enhancing quality service for the better healthcare facility.

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Published

2023-10-23

How to Cite

Shrestha, R. ., Rajkarnikar, S. ., Thapa, K. ., Khanal Rijal, R. ., Kausar, N. ., & Khadka, S. (2023). Assessment of Patient Satisfaction Towards Ophthalmology Services in a Tertiary Care Hospital: A Cross-sectional Study. Medical Journal of Shree Birendra Hospital, 22(1), 1–6. https://doi.org/10.3126/mjsbh.v22i1.59434

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Section

Original Articles