Opportunities and Challenges of Online Banking in Nepal

Authors

DOI:

https://doi.org/10.3126/batuk.v7i2.39498

Keywords:

E-banking, opportunities and challenges, information technology, services

Abstract

This descriptive study aims at exploring the challenges and opportunities of e-banking in the Nepalese banking sector. The required data are collected from bank employees by applying a self administered questionnaire, semi-structured interviews and the desktop research. The findings demonstrate that banks expand to e-banking services in order to remain competitive, to update themselves with new technological developments and to minimize transaction cost and to facilitate customers. The major challenges faced the e-banking customers are non-familiarity with advanced technology, internet connection problems, problems regarding security and privacy. These challenges have a negative influence on the adoption of e-banking services by customers in Nepal. To overcome the challenges, Nepalese banking industry should invest on adopting the most secured and trustworthy e-banking system and educating customers on the use and importance of e-banking regularly.

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Author Biography

Sanita Mastran, Sainik Awasiya Mahavidyalaya

Faculty

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Published

2021-09-17

How to Cite

Mastran, S. (2021). Opportunities and Challenges of Online Banking in Nepal. The Batuk, 7(2), 37–51. https://doi.org/10.3126/batuk.v7i2.39498

Issue

Section

Part I: Management Science