Evaluation of Domestic Airport Service Quality in Nepal

Authors

  • Diwash Malla Thakuri Nepal Engineering College, Center for Postgraduate Studies (nec-CPS) Bhaktapur, Nepal
  • Guru Datta Adhikari Realpath Engineering Consultancy Pvt. Ltd., Imadol, Lalitpur, 44705, Nepal
  • Swopnil Kalika Realpath Engineering Consultancy Pvt. Ltd., Imadol, Lalitpur, 44705, Nepal

DOI:

https://doi.org/10.3126/jotse.v1i1.79890

Keywords:

domestic airports, Airport Service Quality, passenger satisfaction, ASQ dimensions, confirmatory factor analysis

Abstract

This study aims to assess the service quality of domestic airports in Nepal by focusing on passenger expectations and experiences. The Airport Service Quality (ASQ) dimensions developed by the Airports Council International (ACI) were used to analyse perceived service quality. Through confirmatory factor analysis, 15 key determinants of passenger satisfaction were identified under six ASQ dimensions. The study also examines the relationship between these service quality dimensions and overall passenger satisfaction, while identifying superior and inferior services at each airport. The findings are intended to assist policy-makers and airport managers improve the quality of airport services by understanding the needs and expectations of airport users.

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Author Biography

Diwash Malla Thakuri, Nepal Engineering College, Center for Postgraduate Studies (nec-CPS) Bhaktapur, Nepal

and Realpath Engineering Consultancy Pvt. Ltd., Imadol, Lalitpur, 44705, Nepal

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Published

2025-06-06

How to Cite

Thakuri, D. M., Adhikari, G. D., & Kalika, S. (2025). Evaluation of Domestic Airport Service Quality in Nepal. Journal of Transportation System and Engineering, 1(1), 117–128. https://doi.org/10.3126/jotse.v1i1.79890

Issue

Vol. 1 No. 1 (2025)

Section

Research Articles

License

Copyright (c) 2025 Society of Transport Engineers Nepal (SOTEN)

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