Supportive Organisational Culture and Employee Job Satisfaction: A Critical Source of Competitive Advantage. A Case Study in a Selected Banking Company in Oxford City-UK.

  • Elvis Asiedu Department of Management Studies: Servicio Nacional de Aprendezaje (SENA), Centro de la Industria, la Empresa y los Servicios, Neiva
Keywords: Organisational Culture, Job Satisfaction, Cleaning Industry, Communication, Motivation, Supervising, Growth Opportunity.

Abstract

Banking jobs are becoming more and more lucrative and many people are joining the industry. Although numerous scholars have written more about the topic, many have failed to research into the banking industry on how organisational culture and employee job satisfaction can be used as a source of competitive advantage.

This study investigates on how the impact of organisational culture on employee job satisfaction can be a source of competitive advantage. Using a case study method, the paper derives quantitative data from the employees of a selected banking company in Oxford-city, a city the, United Kingdom. The selected banking company has four (4) branches in Oxford with 100 workers working in all the four branches.

A review of literature in two-fold: (i). Understanding supportive organisational culture and employee job satisfaction, and (ii). The impacts of organisational culture on the employee job satisfaction as a source of competitive advantage are conducted. This is followed by a summary of methodology and data analysis, ethical consideration and conceptual framework. Empirical analysis was conducted to determine the effects of organisational culture on employee job satisfaction as a source of competitive advantage. The empirical findings show that cultural traits of communication, motivation, growth opportunities and supervising support in organisations tend to make employees shift mind-set and help the firm in its competitive advantage. However, the discussion found out that employees within the company were not motivated enough to perform better due to lack of rewarding culture, growth opportunities (training) culture, communication and supervisory supportive culture.

Int. J. Soc. Sci. Manage. Vol-2, issue-3: 290-300

DOI: http://dx.doi.org/10.3126/ijssm.v2i3.12551

 

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Author Biography

Elvis Asiedu, Department of Management Studies: Servicio Nacional de Aprendezaje (SENA), Centro de la Industria, la Empresa y los Servicios, Neiva
Elvis   Asiedu   is   currently   a   Management   Lecturer   at Servicio Nacional de Aprendizaje (SENA)-Colombia. Prio to that, He was a Management Lecturer at Vibe Pre-University College and a visiting lecturer at Institute of Business   Studies   (IBS), Kumasi-Ghana. He graduated from University of Education, Winneba in Ghana, holds an MSc. in Business Management from the BPP University, London in UK and CMI Level 7 (equivalent to master’s degree) Certificate in Strategic Management & Leadership from the Chartered Management Institute    (CMI),    London-UK. His recent research focuses on Knowledge Management, Employee Job Satisfaction and Organisational Culture Reformation.
Published
2015-07-25
How to Cite
Asiedu, E. (2015). Supportive Organisational Culture and Employee Job Satisfaction: A Critical Source of Competitive Advantage. A Case Study in a Selected Banking Company in Oxford City-UK. International Journal of Social Sciences and Management, 2(3), 290-300. https://doi.org/10.3126/ijssm.v2i3.12551
Section
Case Studies