An Analysis of the Customer Satisfaction from Service Quality of Himalaya Airlines

Bishnu Prasad Jamkatelsh

Abstract

The main objective of the study was to find out customer satisfaction of Himalaya airlines and analyzed the factors affecting customer satisfaction level. One hundred structured closed ended questionnaires were developed and distributed among the passengers who travelled through Himalaya airlines at Tribhuvan International airport (Kathmandu, Nepal) to collect data for result. In order to examine the effect, customer satisfaction was taken as dependent variable and ticket fares, airport services, employee behaviors, flight reliability and in-flight services were taken as independent variable. The users of   Himalaya airlines in general were satisfied. It is suggested to the management to focus on fares in comparison with competitors.

Int. J. Soc. Sc. Manage. Vol. 5, Issue-2: 69-71

Keywords

Customer satisfaction; Himalayan airlines; Service quality

Full Text:

PDF


DOI: http://dx.doi.org/10.3126/ijssm.v5i2.19641

Article Metrics

Metrics Loading ...

Metrics powered by PLOS ALM

Refbacks

  • There are currently no refbacks.


Copyright (c) 2018 International Journal of Social Sciences and Management

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.