An Analysis of the Customer Satisfaction from Service Quality of Himalaya Airlines

Authors

  • Bishnu Prasad Jamkatelsh Nepal Lincoln Academy (Affiliated to Lincoln University college, Malaysia), Dhumbahari, Kathmandu,

DOI:

https://doi.org/10.3126/ijssm.v5i2.19641

Keywords:

Customer satisfaction, Himalayan airlines, Service quality

Abstract

The main objective of the study was to find out customer satisfaction of Himalaya airlines and analyzed the factors affecting customer satisfaction level. One hundred structured closed ended questionnaires were developed and distributed among the passengers who travelled through Himalaya airlines at Tribhuvan International airport (Kathmandu, Nepal) to collect data for result. In order to examine the effect, customer satisfaction was taken as dependent variable and ticket fares, airport services, employee behaviors, flight reliability and in-flight services were taken as independent variable. The users of   Himalaya airlines in general were satisfied. It is suggested to the management to focus on fares in comparison with competitors.

Int. J. Soc. Sc. Manage. Vol. 5, Issue-2: 69-71

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Published

2018-04-23

How to Cite

Jamkatelsh, B. P. (2018). An Analysis of the Customer Satisfaction from Service Quality of Himalaya Airlines. International Journal of Social Sciences and Management, 5(2), 69–71. https://doi.org/10.3126/ijssm.v5i2.19641

Issue

Section

Research Articles