Analysis of Differences between Expected and Perceived Satisfaction Score of Pilgrims: A Case of Chhinnamasta Temple of Nepal

Authors

  • Yogesh Man Shrestha Tribhuvan University
  • Raju Shrestha Armed Police Force Nepal

DOI:

https://doi.org/10.3126/njhtm.v4i1.53312

Keywords:

EV, pilgrims, PV, reliability, satisfaction

Abstract

Nepal has many religious places to visit. The country collected about 6.7 percent of GDP in 2019. For sustainability of revenue collection and conservation of religious sites, the pilgrims should meet their expectations and hence, difference in Expectation (EV) and Perceived Score (PV) is one to asses that the study randomly selected 528 pilgrims visiting the study period was approached and noted their perception on 8 attributes that tap various dimension of pilgrims’ sites using structured 24 Likert Scale Questions. Reliability questions related to each attribute were measured by calculating Cronbach Alpha and McDonald’s Omega. There was no serious problem found regarding reliability of attributes. The Wilcoxon-Signed Rank test was used to infer a significant difference between EV and PV. All attributes except ‘condition on Safety and security’ showed significant difference between PV and EV, of which 3 attributes PV score outweigh EV. Gaps on EV and PV necessitate reviewing facilities available at Chhinnamasta Temple to attract more tourists.

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Author Biographies

Yogesh Man Shrestha, Tribhuvan University

Shrestha is Asst. Professor of Statistics and Quantitative Techniques at Tribhuvan University. He has presented several research papers in conferences and published them in journals. He is also a trainer of SPSS, Excel and R for data analysis. His email is shresthayogeshman@gmail.com

Raju Shrestha, Armed Police Force Nepal

Shrestha holds master’s degrees in Security, Development, and Peace Studies, and in Sociology. He has been with the Armed Police Force (APF) since 2003. He can be reached at raju901kathmandu@gmail.com

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Published

2023-03-22

How to Cite

Shrestha, Y. M., & Shrestha, R. (2023). Analysis of Differences between Expected and Perceived Satisfaction Score of Pilgrims: A Case of Chhinnamasta Temple of Nepal. Nepalese Journal of Hospitality and Tourism Management, 4(1), 21–34. https://doi.org/10.3126/njhtm.v4i1.53312

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Articles